Handpan-Store takes your privacy very seriously and we are committed to building strong and lasting relationships with you. Protecting your personal data is therefore of the utmost importance to us.
That’s why we are making our Privacy Policy available to you, to inform you as clearly as possible about the processing of personal data that we carry out.
1. Who are we and what does this Policy cover?
This Privacy Policy applies to the personal data we collect when you use our website handpan-store.co.uk (hereinafter referred to as the “Website”).
Below we explain how we collect, use and share your personal data and the choices you have regarding your personal data.
2. Who is responsible for processing your personal data? ?
Handpan-store, whose registered office is located at RM 22B 22/F KIU YIN COMM BLDG
361-363 LOCKHART RD WANCHAI, HONG KONG, is responsible for the data processing used on its Website.
3. What personal data do we collect when you use our website?
We collect your personal data when you provide it to us directly or when you use our Website.
3.1. The personal data you provide
We collect your personal data during the various interactions you may have with us. In particular, we collect it when you create an account on our Website or when you place an order.
We collect the following personal data :
- Information relating to your account: we need basic information to create your customer account. We collect your surname, first name, e-mail address and password;
- Personal data relating to transactions and billing: if you place an order, we will collect your surname, first name, delivery and billing address and your bank details in order to process your payment and to complete the transaction;
- Communicating with us: you can also provide us with information when you contact our customer service, such as your name, email address and order number;
- Newsletter : if you choose to subscribe to our newsletter, we will collect your e-mail address.
3.2. Personal data that we collect automatically
We also collect certain data automatically when you use our Website :
- Personal data relating to your session connections : we collect all the personal data that browsers, mobile devices and servers transmit to us, such as browser type, IP address, unique device identifiers, language choices, date and time of access, operating system and mobile network information. We collect this connection information when you use our Services;
- Information from cookies and other technologies: a cookie is a set of information that a site records on a visitor’s computer and that the visitor’s browser provides to the site each time the visitor returns. Web beacons are small blocks of code found on websites and e-mails. Handpan-Store uses cookies and other technologies, such as web beacons, to help us identify and track users, understand how our Website is used, track and understand the effectiveness of an e-mail campaign, and deliver targeted advertising. To find out more about our use of cookies and other tracking technologies, please see our Cookie Policy.
4. What are the purposes for which we collect your personal data?
Handpan-Store ensures that it processes your personal data on an appropriate basis and for specific purposes.
4.1. Reasons for collecting and processing your data
Handpan-Store ensures that it processes your personal data on a relevant legal basis.
The processing operations we carry out are based on :
- The performance of a contractual commitment, for example: the creation of your customer account and the processing of your billing data when you place an order;
- Compliance with our legal obligations;
- The existence of a legitimate interest leading us to process your personal data, such as to improve our Website in order to offer you a better user experience, to ensure the proper functioning of our Website and to respond to your requests when you use the contact form on the Website;
- Your consent, for example: before depositing and reading cookies and other trackers, we take care to obtain your consent.
4.2. Purposes for which we use your personal data
We use your personal data in the following circumstances and for the following purposes:
- To enable you to make full use of our Website and to order our products, for example: to set up and maintain your account, to track your orders, to consult your order history, to add and modify your delivery and billing addresses;
- To monitor and analyse trends and better understand how you interact with our Website, so that we can improve it and make it easier for you to use;
- To measure, gauge and improve the effectiveness of our advertising, and thus better understand our customers’ loyalty mechanisms, for example: we can carry out analyses on the number of individuals who have ordered a product after receiving a marketing message;
- Monitor and prevent issues with our Website;
- To inform you, by e-mail for example, of offers and promotions proposed by Handpan-Store and likely to be of interest to you, to solicit your opinion or to keep you informed of our product news (which you can unsubscribe from at any time);
- To personalise your experience of using our Website, to target our marketing messages to certain groups of customers (for example, those who have not ordered for a certain period of time) and to deliver relevant advertising.
5. Who can access your personal data? ?
Handpan-Store shares your personal data in specific and limited circumstances. We have put in place appropriate safeguards to protect your privacy.
We share your personal data with the following parties and/or for the following purposes :
- External service providers: we may share your personal data with our service providers in order to provide you with our Services;
- Business partners: we may also share your personal data with our business partners;
- Police, judicial or administrative authorities: we may disclose your personal data where we are required to do so by law, such as in the event of a court order;
- Protecting our rights: we may also disclose your personal data to defend or assert our legal rights.
6. How long do we keep your personal data?
We delete your personal data when it is no longer necessary for the purposes for which it was collected, provided that there is no legal or regulatory obligation to retain it.
For example, we keep your connection data for 12 months from the date it is collected, in accordance with our legal obligations.
7. How do we protect your personal data?
Handpan-Store takes various measures to ensure the security of your personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.
In particular :
- As soon as we receive your personal data, we apply strict procedures and security measures in order to prevent any unauthorised access. Access to personal databases is strictly reserved to persons authorised to access them in the course of their duties;
- We require our sub-contractors to undertake to respect the security and confidentiality of your personal data by contractual means.
8. Is your personal data being transferred outside Europe?
In principle, we store your personal data within the European Union. However, we may transfer your personal data to some of our subcontractors or partners located outside the European Union for the purposes mentioned above.
Where the country to which your personal data is transferred does not provide an adequate level of protection in accordance with the regulations, we take the appropriate measures to ensure that the recipients of your personal data will protect it adequately in accordance with this Policy and the applicable regulations.
9. What are your rights and how can you exercise them?
In accordance with the applicable regulations on the protection of personal data, you can :
- Request access to your personal data;
- Request the correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Ask us to restrict the use and processing of your personal data;
- Withdraw your consent where processing is based on this principle;
- Request the portability of your personal data.
Lastly, you can tell us about your instructions regarding the retention, deletion and disclosure of your personal data in the event of your death.
If you wish to contact us about any of these rights, you can reach us by mail at :
Handpan Store
RM 22B 22/F KIU YIN COMM BLDG
361-363 LOCKHART RD WANCHAI
HONG KONG
Or by e-mail to the following address : hello@handpan-store.co.uk
We will send you a reply within 1 month of receiving your request.
In the interests of confidentiality and personal data protection, you may be asked to provide a copy of a signed identity document.
In the event of an unsatisfactory response from us, you may lodge a complaint with the Office of the Information Commissioner. However, we invite you to contact us using the contact details above before making any complaint to the Office of the Information Commissioner.